Privacy Policy

Effective Date: 16 June, 2025

At Zayraaj, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website.

1. Collection of Personally Identifiable Information and Other Data

When you interact with our website, we collect and store the personal information you provide from time to time. This helps us offer a safe, efficient, and customized shopping experience.

This may include:

• Name, email ID, phone number, billing and shipping addresses
  

• Payment information (processed securely via third-party gateways)
  

• Communications via email, WhatsApp, or feedback forms
  

• Device/browser data for website optimization
  

We may also collect information when you:

• Register or place an order
  

• Participate in surveys or provide feedback
  

• Communicate with us via email or other channels
  

2. Use of Information

We use your information to:

• Process and fulfill your orders

• Improve website performance and content
  

• Send order updates, offers, and personalized recommendations
  

• Resolve issues and respond to customer service requests
  

• Ensure compliance with legal requirements
  

Your contact details may also be used to send promotional emails or messages — only if you opt-in.

3. Cookies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Recognize repeat visitors
  

• Save login preferences
  

• Analyze traffic and promotional effectiveness
  

Some cookies may be placed by third-party tools like Google Analytics for anonymized user behavior tracking. These cookies do not store personal identifiers.

You can disable cookies via your browser settings, but some features of our website may not function properly as a result.

4. Sharing of Personal Information

We may share limited personal information (like your name, address, and phone number) with trusted partners — such as courier services — strictly for the purpose of order delivery.

We do not sell or rent your personal data to any third party.

5. Security Precautions

We follow strict security practices to protect your personal data. All payment transactions are encrypted, and your account information is stored securely. While we strive to protect your data, no system is 100% secure, and we urge you to use strong passwords and safeguard your login credentials.

6. Changes to This Policy

As our business evolves, this policy may be updated to reflect changes in technology, legal requirements, or business practices. All changes will be posted on this page. We encourage you to review this page periodically.

7. Grievance Redressal

If you have any concerns or grievances related to your privacy or data shared with us, please feel free to contact us at:

📧 contact@zayraaj.com

We take such matters seriously and will aim to respond promptly.

Domestic Shipping – Zayraaj

We currently ship across India and strive to deliver your sparkle with speed and care!

 

Shipping Details:

1. Free Shipping on all prepaid orders above ₹499 within India

2. COD is not available on orders above ₹3000
   

3. Orders are usually processed within 24 hours
   

4. Delivery timelines: 4–10 working days
   

5. You will receive a notification once your order is out for delivery in your local area.
   

Shipping Disclaimer:

• If your parcel is lost, delayed, or undelivered due to:
  

• Incorrect or incomplete address
  

• Wrong phone number
  

• OTP verification issues
  

• Customer not available at the time of delivery
  

• Zayraaj is not liable for any refund or compensation.
  

• If a shipment is returned to us under these circumstances, a re-shipping charge of ₹240 will be applicable to resend your order.
  

For any questions or support, please feel free to reach us at contact@zayraaj.com or message us on WhatsApp — we’re happy to help!